For all painted parts, you can cancel your order within twenty-four (24) hours from the time of purchase to receive a full refund and incur no fees. Any cancellations made after twenty-four (24) hours will incur a restocking fee depending on what stage the part(s) are at and/or if the painting process has started.
For all other parts, you can you can cancel your order within twelve (12) hours from the time of purchase to get a full refund and incur no fees.
To submit your cancelation request, please contact us via our Live Chat or call at 630-458-0082 during regular business hours.
Painted auto body parts are FINAL SALE and cannot be returned. Since this is a customized part, all orders are made to match your specific requirements, and cannot be sold again.
All other parts return window is twenty-one (21) days. Parts must be unused and in their original condition, including all items and components that were included in the original package. Parts that have been disassembled, mounted, or damaged due to incorrect installation or user error cannot be returned. Please note, the original invoice and/or pick ticket must accompany all returns. For some parts, there may be a 20% restocking fee in order to cover shipping, handling and processing fees. Fees are not reimbursable unless the return is due to a manufacturer’s defect or the direct result of an error by Painted Auto Body Parts.
In case of Refused Shipments – If address information is provided incorrectly or a customer refuses delivery of an order, there may be a charge for the return freight and a 20% restocking fee.
All returns have to be authorized by one of our representatives. You can submit your return claim through our returns and damaged parts form.
Please note that we are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.